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They made dark days brighter

Posted By LouLou06

"They made dark days brighter"

About: Queen Elizabeth University Hospital Glasgow / Urology (Ward 11c)

(as the patient),

I recently had an operation to remove my left kidney with a tumour attached, after which I was on ward 11c for a week before being discharged home to recuperate further.

Obviously this was a time of some anxiety for myself and my husband, but this was made so much more bearable by all the amazing team who looked after me. I want to formally thank them all for their outstanding care, compassion and consistent good humour. Each and every member of staff, whatever their role and responsibilities, showed immense consideration for my wellbeing and took time to ensure any questions I had were answered and any concerns addressed.

Over and above their diligence to their professional duties they never failed to lose sight of me as an individual  … in short they made dark days brighter.

Unfortunately I don’t know all their names, but I do wish to make very special mention of the following members of staff who will remain in my memory for their kindness and support …. Huge Thanks to:

Paul, Ula, Yeoma, Erenga, Chris, Pat, Rebecca and Fiona. (I may have spellings wrong.)

I hope they receive the well earned recognition they deserve for their excellent commitment to their various roles in the care of patients. 

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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC last week
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC

Submitted on 20/11/2025 at 15:15
Published on Care Opinion at 15:15

picture of Kevin Torbet

Dear LouLou06

Thank you so much for sharing your experience on Care Opinion.

Undergoing major surgery can be an anxious and overwhelming time, and we’re truly glad to hear that the team on Ward 11C were able to make your stay more comfortable and reassuring.

It means a great deal to know that their kindness, good humour and consistent attention to your wellbeing helped you through those difficult days. Our team always tries to care for people as individuals, not just patients, so your kind words really do mean a lot.

We will make sure your heartfelt thanks are passed on to the whole ward team, including Paul, Ula, Yeoma, Erenga, Chris, Pat, Rebecca and Fiona. They will be touched to hear how much their support meant to you.

Wishing you all the very best with your continued recovery.

Kind regards

Kevin

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Response from Ruth McLaughlin, Lead Nurse, General Surgery /ENT/Urology (Queen Elizabeth University Hospital), NHS Greater Glasgow and Clyde last week
Ruth McLaughlin
Lead Nurse, General Surgery /ENT/Urology (Queen Elizabeth University Hospital),
NHS Greater Glasgow and Clyde

Submitted on 20/11/2025 at 17:10
Published on Care Opinion at 17:10

Hi, LouLou06, Thank you for sending your kind words about your recent journey in 11C.

The staff will appreciate your kind words and will join me in wishing you well on your road to recovery

It means a lot to the staff that their patients are cared for to a high standard

Ruth McLaughlin

Lead Nurse

ENT ( City Wide) Urology ( South) & Outpatients

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