Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

Very impressive service

Posted By Ms.Impressed

"Very impressive service"

About: Adult Health & Support Services / Primary Care Out of Hours

(as the patient),

Had to visit Hamilton our of Hours on a Sunday evening. Staff were polite and attentive. Shannon ANP was reassuring and professional. She very quickly diagnosed my condition and provided the appropriate medicine. My visit took no more than 15 minutes. Very impressive service.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Michael Coates, Doctor, South Lanarkshire University Health and Social Care Partnership 3 weeks ago
Michael Coates
Doctor,
South Lanarkshire University Health and Social Care Partnership

Submitted on 17/11/2025 at 13:42
Published on Care Opinion at 13:42

picture of Michael Coates

Dear Ms.Impressed,

Thank you for taking the time to share your experience of NHS Lanarkshire Out of Hours. I am sorry to read that you had to access our service however I was delighted to read of your positive experience, escpecially with reagrds to the care you received from Shannon who will also be delighted to hear your kind comments.

I trust and hope that you are recovering well.

With sincerest thanks and best wishes

Michael

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k