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Car parking staff were always friendly, patient, & helpful

Posted By Flook

"Car parking staff were always friendly, patient, & helpful"

About: Western General Hospital / Outpatients Department

(as the patient),

Tried taking the bus, going by motorcycle, but ended up going to the hospital for 4 weeks, 5 days a week by car.

Car Parking staff were always friendly, patient, & helpful. At the start of each day ... it was most appreciated.

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Responses

Response from Mariska Vernon-Stroud, Patient Experience Team Lead, Patient Experience Team, NHS Lothian yesterday
Mariska Vernon-Stroud
Patient Experience Team Lead, Patient Experience Team,
NHS Lothian

I gather feedback from patients to recognise good practise and supporting improving services in NHS Lothian.

Submitted on 17/11/2025 at 13:31
Published on Care Opinion at 13:31

Dear Flook.

Thank you so much for sharing your story about the Car Parking staff at Western General. I understand that coming to hospital on a regular basis can be really stressful and being greeted by friendly and helpful parking staff at the beginning of each day can make such a difference.

I will ensure your story is shared with the parking staff, who will be so touched that you took the time to share your gratitude.

Best wishes,

Mariska

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Alexander Crawford, Business Manager, Estates and Facilities, NHS Lothian yesterday
Alexander Crawford
Business Manager, Estates and Facilities,
NHS Lothian

Submitted on 17/11/2025 at 15:34
Published on Care Opinion at 15:34

Dear Flook,

Thank you for taking the time to note your feedback. As a member of the NHS Lothian Estates & Facilities Team I will ensure this is shared with colleagues in the Western General Hospital Traffic Management Team. I am sure your words will be greatly appreciated.

Best Wishes,

Alex

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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