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"I was looked after with care, compassion and kindness"

About: New Victoria Hospital / Endoscopy

(as the patient),

Warmly received at reception and taken to the Department. The Staff were amazing, informative, caring, encouraging and made me feel relaxed and included.

My Endoscopy started on time and I was given pain relief using the Gas and Air technique and one of the Nurses was very attentive making sure I was coping with the procedure.

It was probably only 15 minutes for the actual examination and the Two Doctors were lovely and explained everything they had done and reassured me I had nothing to worry about.

I was quickly returned to the recovery area where the wonderful Jean brought me tea and toast, which was very much appreciated. All in all I was looked after with care, compassion and kindness from the moment I stepped through the doors. 

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