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"Induction & birth"

About: Maternity care (wards 68, 72 &73) / Labour suite Maternity care (wards 68, 72 &73) / Maternity care (Ward 72)

(as the patient),

I came in to ward 72 for induction/VBAC. I was beyond nervous and apprehensive as this was my first induction/planned VBAC after prior caesarean. The ward was extremely busy and the ward seemed very short staffed, however the girls did not let this affect the care and attention I got whilst on the ward.

The whole team in ward 72 were fantastic and treated me with compassion from start to finish, special mention to Annie who put me completely at ease during cook balloon insertion and explained everything from start to finish and made sure I was as comfortable as possible throughout the process. Also special mention to the domestic staff in ward 72 who made time to speak to myself and my husband and again were extremely kind and helpful. 

Labour ward - I was moved to the labour ward early evening and again felt extremely nervous and emotional. The staff here are real life angels and from start to finish ensured I had totally person centred care and really got to know myself and my husband. This really helped to put us at ease and settle our nerves as much as was possible. The midwives, anaesthetic staff, theatre and medical staff were amazing throughout and took time to explain everything and kept us totally up to date along the way.

Unfortunately we ended up not being able to deliver on the labour ward and we were taken to theatre for caesarean in the early hours. Special thanks to the anaesthetic staff Sarah and also to Dr Martin for ensuring the safe delivery of my son and keeping me safe and well informed throughout labour and surgery, we are so lucky to have had you both there.

Finally, a special huge thanks to both my midwife Claire and Lynsey from the anaesthetic team. You both kept me going throughout my time on the labour ward and in theatre too, I genuinely could not have got through it without the support from you both and will always remember your compassion and kindness in one of the most vulnerable and scary times of our lives, a thank you will never be enough.

You are all amazing people and deserve to be recognised for it! 

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Responses

Response from Lorna Friel, Senior charge Midwife, Labour Ward, Princess Royal Maternity, NHSGGC 6 hours ago
Lorna Friel
Senior charge Midwife, Labour Ward, Princess Royal Maternity,
NHSGGC
Submitted on 13/11/2025 at 10:32
Published on Care Opinion at 10:32


Dear sigmack33,

Thank you so much for taking the time to share your experience with us. We are delighted to hear that, despite feeling nervous and apprehensive, you felt supported and cared for throughout your induction and VBAC journey.

Your kind words about the team on Ward 72 and the Labour Ward mean a great deal. We are especially pleased that Annie was able to put you at ease during the cook balloon insertion and that our domestic staff made you and your husband feel welcome and comfortable. It’s wonderful to know that the compassion and person-centred care provided by our midwives, anaesthetic team, theatre staff, and medical colleagues helped you feel informed and reassured during such an important time.

We will make sure your special mentions for Annie, Sarah, Dr Martin, Claire, and Lynsey are passed on to them and the wider team—they will be thrilled to know the positive impact they had on your experience.

Thank you again for sharing your story and for recognising the dedication of our staff. We wish you and your family all the very best as you settle in with your new baby.

Warm regards,
Lorna Friel
Senior Charge Midwife
Labour Ward, Princess Royal Maternity

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