Text size

Theme

Language

"We were extremely happy with their service"

About: Hospital at Home / Hospital at Home Wishaw

(as a relative),

Mum required 2 periods if care -one to help stabilise and monitor dangerously low potassium then for unexplained falling.

On both occasions bloods and urine tested; BP, heart rate and oxygen levels checked. Very thorough. Two changes were made to her needs as they possibly reduced BP too much, contributing to the night-time falls.

The nurses and Dr's who attended were professional, yet personable and considerate to an elderly lady with dementia. They continued to monitor Mum for 5 days until discharging her from their service. There was good communication with both her GP and the local "blister pack" meds service.

For a service which, until July, I had never heard about, I was extremely happy - and so was Mum - with their service.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Nicola Kelly, Interim Service Manager, Adult Health Services Unit, NHS Lanarkshire 3 days ago
Nicola Kelly
Interim Service Manager, Adult Health Services Unit,
NHS Lanarkshire
Submitted on 17/11/2025 at 11:29
Published on Care Opinion at 11:29


Dear Lorna11,

Thank you for taking the time to share such detailed feedback about the care provided to your mum. We are delighted to hear that the team delivered thorough, compassionate, and professional support during both periods of care.

We understand how important it is to provide person-centred care, especially for individuals living with dementia, and we’re pleased that this was reflected in your experience.

Your kind words will be shared with the nurses and doctors involved—they will greatly appreciate knowing the positive impact they had. If you have any further comments or suggestions, please don’t hesitate to get in touch.

Thank you

Nicola Kelly

Interim Service Manager

Hospital at Home

NHS Lanarkshire

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k