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Care for my husband

Posted By Sengee14

"Care for my husband"

About: Aberdeen Royal Infirmary / Emergency Medicine Aberdeen Royal Infirmary / Surgical HDU Scottish Air Ambulance Scottish Ambulance Service / Emergency Ambulance

(as a relative),

Cannot thank the SCAA, Scottish ambulance service, the resus team, the lovely A&E Receptionist and 217 HDU.

We as a family Cannot thank you guys for the fast, quick action to get my husband the medical attention he needed after a fall through a roof. The support and care they gave not only my husband but us as a family was out of this world and there isn't enough words.

Thank you to the wonderful receptionist from A&E who in the scariest moments of my life kept calm and did her utmost to keep me updated as soon as she could! 

217 especially Steph, Jen & Danny your care for us and my husband was outstanding! Amazing nurses and Steph you will make a wonderful Nurse good luck in your training! 

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Responses

Response from Helen Paddon, Nurse Manager, Critical Care, NHS Grampian 2 days ago
Helen Paddon
Nurse Manager, Critical Care,
NHS Grampian

Submitted on 13/11/2025 at 12:18
Published on Care Opinion at 12:18

picture of Helen Paddon

Dear Sengee14,

Thank you so much for your kind words. I’m delighted to hear that you and your husband were impressed with the care you received.

Your feedback is a wonderful acknowledgment of the nursing team in Ward 217, and I will make sure Steph, Jen, and Danny hear your appreciation.

I hope your husband continues to recover well following his fall, and thank you again for sharing such a positive experience.

Best regards,
Helen

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Response from Senior Charge Nurse, Emergency Department - Unscheduled Care, NHS Grampian 2 days ago
NHS Grampian

Submitted on 13/11/2025 at 15:28
Published on Care Opinion at 15:28

Dear Sengee14

Thank you for sharing such a positive story about you and your husbands experience in the Emergency Department. We are truly grateful for such feedback and I will be sure to share your story with the team and the reception staff.

May I wish your husband a continued speedy recovery

Best wishes

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Response from Marie Kennedy, Patient Experience Manager, Corporate Affairs, Scottish Ambulance Service 2 days ago
Marie Kennedy
Patient Experience Manager, Corporate Affairs,
Scottish Ambulance Service

Submitted on 13/11/2025 at 16:20
Published on Care Opinion at 16:20

picture of Marie Kennedy

Thank you, Sengee14, for sharing your experience on Care Opinion.
I see that your feedback relates to a number of services and I’m responding on behalf of the Scottish Ambulance Service. It’s clear this was an incredibly frightening situation, and I’m so glad our team, alongside colleagues from SCAA and hospital staff, were able to act quickly and provide the care and support your husband needed. Your kind words about the compassion shown to both your husband and your family will mean a great deal to everyone involved.

If you’d like us to share your story directly with the ambulance crew, please email sas.feedback@nhs.scot with the name, date, time and address of the call-out, and include your Care Opinion username so we can match your message and pass it on.

Thank you again for taking the time to write such heartfelt feedback – it makes a real difference to the teams who work hard to provide care in emergencies.

Warm wishes,
Marie

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