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"Compassion, care and attention to detail"

About: Altnagelvin Area Hospital / General Surgery Altnagelvin Area Hospital / Ward 3 (ENT, Elective, short stay surgery)

(as a relative),

Mum was recently in for a day procedure and the compassion, care and attention to detail by Dr Subin and his team was amazing.

Mum is registered blind and the staff took time with her and treated her with the upmost respect.

There was a few stand out staff members. Kim the rgn looking after mum was amazing. So kind and professional. Also the nursing assistant and support staff were fantastic.

Mum had to come back in again. It was great to see Kim and the team again. She was as always bubbly, pleasant and professional.

Daryl the nursing assistant was fantastic, compassionate and kind. He will make an amazing nurse.

The agency nurse on shift both days was fantastic. Catriona. She was kind and caring.

Lastly but not least the 2 x F1 Claire and Alyster both kind, thorough and detailed. Especially when Mum had a very high blood pressure and temperature. Nothing was a bother.

The senior management team need to come down and see the amazing work that the team does and recognise the staff.

We can't thank them enough. In my view, they are the true NHS, not the directors of the trust.

Share and celebrate success with your teams.

Thanks a million.

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Responses

Response from Carol Reid, Assistant director of nursing for surgical paeds and woman's health directorate, Acute Services, WHSCT 2 days ago
Carol Reid
Assistant director of nursing for surgical paeds and woman's health directorate, Acute Services,
WHSCT
Submitted on 11/11/2025 at 18:31
Published on Care Opinion at 18:31


picture of Carol Reid

Dear browsertr77

our staff always appreciate feedback and I will ensure this is forwarded to them - I am delighted to hear that your mum was treated in a kind and professional manner and I hope she recovers swiftly

best wishes

Carol Reid AD nursing

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