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"A friendly, professional, caring, experience"

About: Highland Community Services / Sexual Health Service

(as the patient),

Attended firstly to get checked up. Amy could not have been friendlier or more helpful. Really put me at ease. Second visit was to discuss Prep. Saw Claire and Amy on this occasion. Claire could not have been more helpful. Taking personal details, explaining the process in such a friendly professional manner. I have thought about getting tested for STi and about Prep, if I had known the process was so easy and the staff so helpful and friendly I could have saved myself a lot of concern, worry and sleepless nights. If you are reading this then please take further action. A friendly, professional, caring, experience is waiting for you. Thank you, Amy and Claire, dare I say I'm looking forward to meeting you again. I have already told people about the fantastic service, professional and friendly staff.

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Responses

Response from Kimberley MacInnes, Lead Nurse/Service Manager, Highland Sexual Health, NHS Highland 3 weeks ago
Kimberley MacInnes
Lead Nurse/Service Manager, Highland Sexual Health,
NHS Highland

I manage the sexual health service in North Highland, I am also the Lead Nurse for the service.

Submitted on 13/11/2025 at 11:30
Published on Care Opinion at 11:30


picture of Kimberley MacInnes

Dear horologiumwq89,

Thank you for taking the time to post your story on Care Opinion. Your feeback is lovely to hear and I will ensure that Amy, Claire and the rest of the dedicated team at Highland Sexual Health are made aware of your story. It is great to hear you found the team to be professional, caring and friendly and that they put you at ease when you had worries about attending.

Yours Sincerely

Kimberley MacInnes

Lead Nurse/Service Manager

Highland Sexual health

NHS Highland

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