Text size

Theme

Language

"Such wonderfully kind and compassionate people"

About: Royal Infirmary of Edinburgh at Little France / Day Surgery Unit

(as the patient),

I would just like to commend all of the team from the Day Surgery unit for the excellent care that they provide.

I can't really find the words to express how grateful I am to have had such wonderfully kind and compassionate people around me during one of the hardest moments in my life. In particular, Ellen and Alisha from recovery. I will always remember and compassion and empathy that they showed me.

I'm not very good with words but I just want to share my gratitude for you all. Nurse Ali in particular was very attentive and highly professional. I would also like to commend the following members of the nursing team. Laura, Irene, Emma, Toni, Sabine, Isobel, Connie and Paula. I feel like you all truly cared for me and not just because it's your job to do so.

I would like to praise the anaesthetic team also and of course Miss Ward and Mr Robertson! I have never been so calm whilst being put under. Thank you all so much for everything!!

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Michelle Jack, Associate Nurse Director, Royal Infirmary of Edinburgh, NHS Lothian last week
Michelle Jack
Associate Nurse Director, Royal Infirmary of Edinburgh,
NHS Lothian
Submitted on 11/11/2025 at 19:22
Published on Care Opinion at 19:22


picture of Michelle Jack

On behalf of the team thank you for your kind words. I will make sure they see this as I'm sure they will be really pleased they have made a difference to your stay with us.

I hope you are now doing well.

Thanks again.

michelle

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Kim Newton, Clinical Nurse Manager, General Surgery, Royal Infirmary of Edinburgh, NHS Lothian last week
Kim Newton
Clinical Nurse Manager, General Surgery, Royal Infirmary of Edinburgh,
NHS Lothian
Submitted on 12/11/2025 at 09:21
Published on Care Opinion at 09:21


It is lovely to hear that you had a good experience whilst in our Day surgery unit. I will pass over your feedback to the individuals mentioned.

I wish you a speedy recovery at home.

best wishes

Kim Newton

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k