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Outstanding care and treatment

Posted By Gamergranny

"Outstanding care and treatment"

About: Forth Valley Royal Hospital / Accident & emergency Forth Valley Royal Hospital / Clinical assessment unit

(as the patient),

Fantastic care from the ED and RACU teams. I came in with high blood pressure and right sided arm pain feeling very anxious. Although there was a wait in ED, I was triaged quickly and effectively by Erin and Lauren who were extremely kind and understanding and put me at ease.  After a further wait I was assessed by a lovely doctor (I did not get her name) who was reassuring and thorough. I then went to RACU and was taken there by the most wonderful porter. I seen very quickly by Kirsty who took time to listen to the full version of my story, and who also expertly explained the next steps in my journey. Vicki then took my blood and was kind enough to make me a cup of tea. We are seriously blessed to have an NHS and such caring staff. I am so thankful for all their support. 

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Responses

Response from Lisa Fabisiak, Lead Advanced Nurse Practitioner, Medical Directorate, NHS Forth Valley yesterday
Lisa Fabisiak
Lead Advanced Nurse Practitioner, Medical Directorate,
NHS Forth Valley

Submitted on 12/11/2025 at 12:00
Published on Care Opinion at 12:02

Hi Gamergranny,

Sorry to hear you've been unwell and I hope you're on the mend. I'll pass your lovely comments on to Kirsti and Vicky! It's always great for the team to get such great feedback and reassure them that they are providing quality care to patients. In RACU we always strive to create a comfortable and safe environment for patients and to ensure a good patient journey. I'm happy that you had a positive experience despite having to use our services!

Lisa

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Response from Pamela Scott, Lead Nurse, Emergency Department/Acute assessment/Clinical assessment unit and urgent care centre, NHS Forth Valley yesterday
Pamela Scott
Lead Nurse, Emergency Department/Acute assessment/Clinical assessment unit and urgent care centre,
NHS Forth Valley

Submitted on 12/11/2025 at 12:28
Published on Care Opinion at 12:28

Dear Gamergranny

Thank you so much for taking the time to share your experience. Im delighted to hear that you felt supported and reassured throughout your journey in ED and RACU. Your kind words about Erin, Lauren, Kirsty, Vicki, and the porter will mean a great deal to them, and I'll make sure your feedback is passed on to the teams.

I know waiting can be difficult, so it’s wonderful to hear that our staff were able to put you at ease and explain each step clearly. Your appreciation for our caring staff is truly valued

Wishing you all the best in your recovery, and thank you again for sharing such positive feedback.

best wishes

pam

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