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Kept her calm with their humour and kindness

Posted By charlierc94

"Kept her calm with their humour and kindness"

About: Scottish Ambulance Service / Emergency Ambulance

(as a relative),

Thank you to the amazing crew dispatched from the Bathgate ambulance station. After a family member sustained a back injury they kept her calm and laughing with their humour and kindness. We could not have asked for better care in that situation!

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Responses

Response from Marie Kennedy, Patient Experience Manager, Corporate Affairs, Scottish Ambulance Service 3 weeks ago
Marie Kennedy
Patient Experience Manager, Corporate Affairs,
Scottish Ambulance Service

Submitted on 13/11/2025 at 16:08
Published on Care Opinion at 16:08

picture of Marie Kennedy

Hi charlierc94,

Thank you for sharing your feedback on Care Opinion. I’m so pleased to hear that the crew from Bathgate ambulance station were able to keep your family member calm and comfortable during such a stressful situation. Their humour and kindness clearly made a real difference and it’s wonderful to know you felt so well cared for.

If you’d like us to share your story directly with the crew, please email sas.feedback@nhs.scot with the name, date, time and address of the call-out, and include your Care Opinion username so we can match your message and pass it on.

Thank you again for taking the time to recognise the team’s efforts – it means a lot to them and to us.

Warm wishes,

Marie

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