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The ward staff were excellent

Posted By AriesB

"The ward staff were excellent"

About: Royal Devon & Exeter Hospital (Wonford) / Paediatrics

(as a parent/guardian),

Our baby developed pneumonia and we were recently admitted to Bramble Ward for 9 days as our baby required oxygen. It was a difficult time for me and my partner. However, the ward staff were excellent, showing compassion and empathy when we had low moments. They were supportive and always made sure our baby was cared for and also myself as mom staying with our baby. I was provided toast, offered drinks and they would provide boiling water and a clean steriliser each day for our baby's bottles. The Play team were also fantastic. Providing toys and entertainment for our baby towards the end of their recovery when he was more alert and active. 

As our baby took a while to recover, they kindly offered as a one off a parent cubicle for myself to get some rest in the day as I was up through the nights supporting my baby with their oxygen. I think this should be highly commended as it shows the ward going above and beyond and really helped me during one of my lowest moments. 

Everyone on the ward was caring and patient and they made you feel welcome and that no request was inconvenient (boiling water) to make milk even though I could see the nursing staff were busy. 

Thank you to the whole of Bramble Ward nurses for supporting our son's recovery. 

I will not forget the high quality care and compassion that was shown to my family. 

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Responses

Response from April Beech, Clinical Matron for Paediatrics, Paediatrics (Eastern), Royal Devon University Healthcare NHS Foundation Trust yesterday
April Beech
Clinical Matron for Paediatrics, Paediatrics (Eastern),
Royal Devon University Healthcare NHS Foundation Trust

Submitted on 12/11/2025 at 14:57
Published on Care Opinion at 14:57

Thank you so much for taking the time to share your experience of your stay on Bramble Ward. We’re so pleased to hear that you and your baby received such compassionate and supportive care during what must have been a difficult time for your family.

It’s wonderful to know that our nursing and play teams helped make your stay a little easier, and that you felt cared for and supported throughout your baby’s recovery. Your feedback means a lot to the team, who are dedicated to delivering the best possible care for our patients and their families.

I’ll ensure your kind words are shared with the whole Bramble Ward team to let them know how valued their care and support were.

I’m glad to hear your baby is on the mend and hope they’re continuing to recover well.

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