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The staff were very helpful and friendly

Posted By elaqj66

"The staff were very helpful and friendly"

About: Loane House / Ward 1

(as a staff member posting for a patient/service user),

After a number of falls at home, I was sent from Craigavon to Ward 1, south Tyrone Hospital for rehabilitation. I was there over 3 or 4 weeks. 

The staff were very helpful and friendly and they couldn't do much more. They were very busy, but still made time for the patients. 

The food was middling to fair. 

I enjoyed the dancing and singing events, they always put me in a good mood.  I got help from the dementia companion to dress the windows for Halloween, and helped make some Christmas decorations for the ward before I left. The ward was always kept clean.

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Responses

Response from Donna O'Neill, Professional Nurse Lead Loane House, STH, Adult Community Services Directorate, Southern Health and Social Care Trust last week
Donna O'Neill
Professional Nurse Lead Loane House, STH, Adult Community Services Directorate,
Southern Health and Social Care Trust

Submitted on 07/11/2025 at 13:11
Published on Care Opinion at 13:11

Hello,

Thank you for taking the time to share your recent admission to Loane House Ward 1 STH.

It is delightful to read how you have described the staff their professionalism as a team. This reflects effective delivery of quality person centred care.

Our Domestic staff do a terrific job at maintaining a high standard of cleanliness as do our nursing teams.

I will ensure to share your kind feedback with the team.

I hope you have a speedy recovery during your stay!

Kind Regards

Donna O’Neill

Senior Nurse
  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from PA for Assistant Director of Functional Support Service, Executive Directorate of Nursing Midwifery, AHP’s and Functional Support Services, Southern Health and Social Care Trust last week
Southern Health and Social Care Trust

Submitted on 10/11/2025 at 10:53
Published on Care Opinion at 10:53

Hello elaqj66

Thank you for posting about your hospital experience, we do welcome all feedback to help us improve the service we offer. I will pass your positive feedback regarding the cleanliness of the ward to the Domestic Services Team

I will pass your comments to the Catering Team regarding food. Patient menus are reviewed regularly and feedback is taken into consideration as part of the review process.

Best wishes

Aideen

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