"Lack of information"

About: Pilgrim Hospital / X-ray and Scans Pilgrim Hospital X-ray and Scans PE21 9QS

Posted by mineralpy69 (as the patient), 3 weeks ago

I was there to have a CT scan; I wasn't told in advance they had to take blood and have it tested.
The test took too long and I had to leave before the scan to be home for my disabled daughter.
This could easily have been avoided by stating how long I could be there for. Instead I drove all the way from Lincoln to Boston for what was a wasted journey.
Perhaps a few lines in the appointment letter stating how long you might be there could help.

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Sarah Clapham

Radiology Operations Manager, Radiology,

United Lincolnshire Hospitals NHS trust

Submitted on 19/11/2025 at 08:59

Published on Care Opinion at 08:59

Firstly; I would like to say that I am extremely sorry that you have had reason to complain about the service you received when attending for a CT and would like to thank you for raising these concerns.
Unfortunately, it is difficult to fully investigate this issue without further information. I would encourage you to discuss your concerns with PALS/ complaints team, to allow me to provide a full review.
Genuinely listening to our patients experiences of care is extremely important to us and learning from where we could have done better is a corner stone to our journey of continuous improvement.
Kind regards,
Sarah Clapham
Radiology Operations Manager

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