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Paramedics

Posted By filinghb39

"Paramedics"

About: Northern Ireland Ambulance Service / Emergency ambulance response

(as a service user),

I would like to express my thanks to Paramedics Connor and Alisha for the care they provided. Their response was prompt, calm, and professional, and their compassionate approach made a painful difficult situation much easier to cope with.

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Responses

Response from Maggie Hamilton, Experience & Involvement Facilitator, Quality, Safety & Improvement, Northern Ireland Ambulance Service yesterday
Maggie Hamilton
Experience & Involvement Facilitator, Quality, Safety & Improvement,
Northern Ireland Ambulance Service

The Northern Ireland Ambulance Service (NIAS) Experience and Involvement Facilitator is responsible for developing and delivering high quality, effective services and processes for NIAS Service Users, Carers, their Advocates, the Public and NIAS Staff across Northern Ireland (NI) to facilitate and enable them to fully contribute to and participate in experience and involvement in relation to the NIAS.

Submitted on 07/11/2025 at 18:59
Published on Care Opinion at 18:59

picture of Maggie Hamilton

Good afternoon filinqhb39,

My name is Maggie Hamilton, I am the Experience & Involvement Officer for the Northern Ireland Ambulance Service. Thank you for taking the time to share your valued feedback. I am grateful to you for sharing your experiences of the services you have received.

It was reassuring to hear the care Connor and Alisha provided was prompt, calm, and professional, and their compassionate approach made a difficult situation much easier for you. As an organisation we are committed to consistently show compassion, professionalism, and respect for the patients we care for. I would like to share your feedback with the clinicians who attended to you on the day and in order to locate them I would require the following information:

o Date and approximate time of the incident

o The address the ambulance was dispatched to

If you are happy to share this information, I can be contacted at:

Maggie.hamilton@nias.hscni.net

I hope you are recovering well.

Kind regards,

Maggie

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