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"Adrenal Insufficiency Care"

About: Crosshouse Hospital / Accident & Emergency

(as the patient),

I was admitted to A&E at Crosshouse hospital with an adrenal crisis, the staff on shift didn't understand that I didn't have Addison's disease, so wouldn't present like a typical adrenal crisis as it's secondary adrenal insufficiency I have.

When I was admitted I was seen by an A&E Dr who arranged one dose of Hydrocortisone by IV and then passed me to the medics. By the time my next dose was due 6 hours later, I hadn't been seen by the medic. When I enquired about my potentially life saving medicine being given on time, I was informed by the nurse that they couldn't give me it as I hadn't seen the medic and I was fine as my obs were okay. I attempted to inform them that I had SAI and that my obs and bloods would be okay as I still produce ACTH. They wouldn't listen, and weren't willing to read my information leaflet for nurses as they said they knew how to treat an Addison's crisis. I had to threaten to inject myself before I got to see a dr to prescribe the Hydrocortisone. I do not understand why this cannot be given without a prescription as it is a life saving medication for me! 

This was an absolute shambles of an admission and had I not be able to advocate for myself things could have been worse. I spoke to a senior member of staff and they assured me they would make sure staff were made aware of the different types of Adrenal Insufficiency. They said they would put a poster up in staff areas. I felt assured they would do this. However, when I had another admission it was apparent that hadn't happened. Lucky for me, the nurse who I had on my previous admission, was there and took over my care. They had looked into adrenal insufficiency and apologised for not listening. 

I had offered to come in and speak with staff and chat about my experience In their A&E and provide information. 

As a patient with SAI, it's terrifying to know that the local A&E do not know how to treat you and if the worst were to happen and I was brought in unconscious that I may die as I wouldn't get the proper treatment. There is plenty of information on the Internet and print-outs for nurses on the Addison's charity website. I would suggest that you take advantage and educate staff. I am aware this condition is rare but that shouldn't mean staff aren't aware of it. 

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Responses

Response from Laura Train, Clinical Nurse Manager, Emergency Care, NHS Ayrshire & Arran last week
Laura Train
Clinical Nurse Manager, Emergency Care,
NHS Ayrshire & Arran
Submitted on 24/11/2025 at 11:53
Published on Care Opinion at 11:53


Good morning,

I am sorry to read of your recent experience at our Emergency Department. Can you please email me and confirm your name, address and date of birth so that we can look into your concerns and respond? My address is: laura.train@aapct.scot.nhs.uk

Many thanks,

Laura Train
Clinical Nurse Manager - Emergency Care
University Hospital Crosshouse

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