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"The staff at ED were fantastic."

About: University Hospital Ayr / Accident & Emergency

(as a relative),

My partner had an injury to his eye. The staff at ED were fantastic. A manager who came out to keep the waiting room informed about waiting times and flow made such a difference by keeping people informed and being transparent about the situation staff were managing. Our nurse Wendy was knowledgable, calm confident and super friendly and resolved the issue for us quickly. Staff are navigating a very difficult situation professionally and with care. It reassured us both. Thank you. 

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Response from Robert Campbell, Clinical Nurse Manager, Emergency Care, University Hospital Ayr, NHS Ayrshire & Arran 9 hours ago
Robert Campbell
Clinical Nurse Manager, Emergency Care, University Hospital Ayr,
NHS Ayrshire & Arran
Submitted on 05/11/2025 at 14:19
Published on Care Opinion at 14:19


Dear Laura

Thank you for taking the time to post your positive words about your partners recent visit to the department.

We always strive to ensure we are updating patients on waiting times, especially at times of pressure, and aim to keep our patients informed as much as we can.

I will ensure your kind comments are passed on to the team, in particular Wendy who I know will be appreciative.

with best regards

Robert Campbell

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