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"Fantastic care and great set up"

About: Craigavon Area Hospital / 3 South Craigavon Area Hospital / Emergency Department Craigavon Area Hospital / Theatres

(as the patient),

Staff at CAH that helped me along my recovery were fantastic.  Their kind, consistent and professional approach has been admirable. Firstly, the staff in 3 south I believe I first stayed - deputy sister Chloe was an angel I didn’t have to ask her or her team for anything she provided me with it all. She runs a very good ship with great leadership qualities and clear respect from her team she deserves recognition. 

Next, the team in ER not only dealing with myself but multiple patients at a time need acknowledgement for their calm, clear and patient centred approaches. 

Again, when going into theatre it can be a very nerve wrecking situation the team there where full of compassion, clarity and patience especially nurse Kitty I believe her name was. Finally, the recovery ward again need a shout out, professional fun and all hold characteristics that all healthcare professionals and humans should work towards. 

We all take the NHS for granted but observing such displays of professionalism and kindness would make anyone appreciate the whole set up. Thanks again 

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Responses

Response from Helena Murray, Lead Nurse for Anaesthetics, Theatres & Intensive Care Services (ATICS), Surgery and Clinical Services Directorate, Southern Health and Social Care Trust 2 months ago
Helena Murray
Lead Nurse for Anaesthetics, Theatres & Intensive Care Services (ATICS), Surgery and Clinical Services Directorate,
Southern Health and Social Care Trust
Submitted on 06/11/2025 at 17:06
Published on Care Opinion at 17:06


Dear Tracey

Thank you for your lovely feedback for theatres and recovery areas, I will pass on to them all.

Best wishes on your recovery

Helena Murray Lead Nurse ATICS

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Response from Jill Green, Ward Manager, Emergency Department, Craigavon Area Hospital, Medicine and Unscheduled Care Directorate, Southern Health and Social Care Trust 2 months ago
Jill Green
Ward Manager, Emergency Department, Craigavon Area Hospital, Medicine and Unscheduled Care Directorate,
Southern Health and Social Care Trust
Submitted on 06/11/2025 at 17:13
Published on Care Opinion at 17:13


Good evening,

Thank you for taking the time to tell your story.

I am delighted that you received the standard of person centred care that we strive to provide all of our patients in ED. I will share your kind words with the team. Positive feedback is great for staff morale, and a wonderful reflection of the care they are providing.

Thank you again, and I hope you are recovering well.

Best wishes

Sister Green

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Response from Ashlene Kelly, Ward Manager 3 South CAH, Surgery and Clinical Services Directorate, Southern Health and Social Care Trust 2 months ago
Ashlene Kelly
Ward Manager 3 South CAH, Surgery and Clinical Services Directorate,
Southern Health and Social Care Trust
Submitted on 06/11/2025 at 20:32
Published on Care Opinion at 20:32


Hi Tracey

My Name is Ashlene Kelly, Ward Manager from 3 South.

Thanks for taking the time to leave this positive feedback, it really is precious.

Sr Chloe is delighted with your feedback, and always ensures patients receive high quality patient care at all times. She is a credit to the 3 south Team.

Wishing you a speedy recovery.

Thanks again

Ashlene Kelly

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