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I received exceptional care

Posted By caringnh83

"I received exceptional care"

About: Outpatients Department / Bariatric Surgery, GI, HPB, Vascular General Surgery Royal Infirmary of Edinburgh at Little France / General Surgery

(as a service user),

I received exceptional care when admitted emergency to Edinburgh Royal Infirmary with pain I had never had before - it was acute gallbladder pancreatitis. 

The care I received from OPD, then assessment, to surgery was wonderful throughout. 

Thank you to the whole team. 

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Responses

Response from Andrea McLean, Senior Charge Nurse, Outpatients Department - Royal Infirmary of Edinburgh, NHS Lothian 4 days ago
Andrea McLean
Senior Charge Nurse, Outpatients Department - Royal Infirmary of Edinburgh,
NHS Lothian

Senior Charge Nurse for Opd4 Surgical and Opd6 Ortho

Submitted on 11/11/2025 at 10:42
Published on Care Opinion at 11:08

Thank you so much for your lovely feed back and taking the time to do this. I will share this with the team and I am glad to hear that you had a positive experience.

Thank you

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Kim Newton, Clinical Nurse Manager, General Surgery, Royal Infirmary of Edinburgh, NHS Lothian 4 days ago
Kim Newton
Clinical Nurse Manager, General Surgery, Royal Infirmary of Edinburgh,
NHS Lothian

Submitted on 11/11/2025 at 10:42
Published on Care Opinion at 10:42

I am so pleased to hear that you had a good experience whilst in our department. I will make sure the teams involved see this feedback.

Thank you for taking the time to share your experience, I wish you a speedy recovery.

Kim Newton

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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