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Fell ill after chemo treatment

Posted By deploymentmj44

"Fell ill after chemo treatment"

About: Glasgow Royal Infirmary / Accident & Emergency Glasgow Royal Infirmary / Acute Assessment Unit (AAU)

(as the patient),

I went to AAU as per instructed by the Beatson cancer unit. Staff were brilliant, but the wait time was way beyond excessive. I felt very ill, the whole A&E dept was very busy with lots of very sick people. Staff started to hand out drinks and sandwiches due to the waits .

As I am typing this complaint, I am still waiting to see a doctor , this is totally unacceptable. I have worked hard all my life and paid all my taxes I expect a better level of service in regards with times. I felt sorry for all the staff all very apologetic whilst they were rushing about

Please please please! Spend the money wisely you are putting into the NHS , get to the root of the problem don’t put a band aid on it. Speak to the nurses and doctors, surely there must be processes that can be more efficient and quicker. In my experience, change need to happen!

Regards a very tired unwell person.

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Responses

Response from Kristoffer Robertson, Clinical Services Manger, Emergency Department and Acute Assessment - North Sector, NHS Greater Glasgow and Clyde 3 weeks ago
Kristoffer Robertson
Clinical Services Manger, Emergency Department and Acute Assessment - North Sector,
NHS Greater Glasgow and Clyde

Submitted on 14/11/2025 at 09:19
Published on Care Opinion at 09:19

Thank you for taking the time to share your experience, especially while you were feeling so unwell. We are very sorry to hear about the long wait you faced and the distress this caused. We fully understand how difficult it is to wait when you are unwell, and we appreciate your patience in such challenging circumstances.

We’re glad to hear that you found the staff supportive and compassionate, and we will ensure your kind words are passed on to the team. At the same time, it is clear that the length of your wait was far from the standard of care we aim to provide. Our departments have been experiencing exceptionally high demand, and while this is never an excuse, it does help us identify where improvements must be made.

Your feedback about efficiency, processes, and resourcing is important, and it will be shared with the relevant management teams. We are continuously reviewing our systems to reduce waiting times and improve patient flow, and insights like yours help guide that work.

Thank you again for raising these concerns. We sincerely hope you are now feeling better, and if you would like to discuss your experience further, please contact our Patient Experience team so we can support you directly.

Wishing you a swift recovery.

Kristoffer Robertson

Clinical Service Manager

Emergency Care and Acute Receiving

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