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Excellent service

Posted By marchds65

"Excellent service"

About: Sexual Health Services - South Staffordshire (Open Clinic)

(as the patient),

From registration to consultation, to examination and all necessary tests, excellent service in less than 1 hour. And a painless blood test with Yvonne😃 (sorry I don't remember other names of lovely staff there!). Thank you so much. 🙏

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Responses

Response from Andrew Garratt, Senior Administrator, South Staffordshire SHS & HIV Services, Inclusion last week
Andrew Garratt
Senior Administrator, South Staffordshire SHS & HIV Services,
Inclusion

I have been working in Sexual Health since 2004 and my responsibilities are Data Validating and responding to Care Opinion feedback. I am very passionate about my job and believe that the human touch is important with patient care.

Submitted on 07/11/2025 at 09:27
Published on Care Opinion at 09:27

picture of Andrew Garratt

Hi Marchds65,

My name is Andrew and I am a Senior Administrator for the Open Clinic and part of my role is to respond to Care Opinion feedback. I would firstly like to thank you for taking the time to submit your feedback which does mean a lot to our team and is an important contribution to learning and service improvement.

I have shared your feedback with Yvonne and she will be happy that your blood test was painless and you found the service excellent during your appointment. 😊

Kind regards,

Andrew Garratt, Senior Administrator

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by marchds65 (the patient)

That's great, thank you. What I also liked about the service is that everything was done at once, quickly and smoothly, without the need for further appointments or waiting to be referred. This is a very patient-friendly clinic and I like the way it is organised, with a consultant being in place as well, etc.

I also had a consultation with a senior nurse, whose name I don't remember, but just want to mention that she provided a top quality service too. 🙂

All the best.

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