Text size

Theme

Language

"The care from all staff was outstanding"

About: University Hospital Wishaw / Day Surgery University Hospital Wishaw / Gynaecology (Ward 13)

(as the patient),

I attended the Day Surgery ward for a hysteroscopy.  This procedure was carried out by Dr Heraghty under the guidance of Dr Jain.  

I met the anaesthetist, Dr Jain and Dr Heraghty before being taken to the theatre. 

The care from all staff, both medical and nursing, in the Day Surgery ward was outstanding. 

After the procedure there was the anxious wait for results and then a follow up appointment with my consultant, Dr Kellison.  I don’t think I have ever met such a kind, compassionate and thoroughly decent person.  She made time for me, answered many questions and went out of her way to provide support. I required a hysterectomy.  I also had a couple of conversations with her secretary Christine.  She was also very kind to me.

I would like to thank everyone - medical and nursing team but also Christine, Dr Kellison’s secretary, for their kindness over the last few months.  This is truly appreciated and will never be forgotten.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Karen Donnelly, Business Support Manager, Surgical & Critical Care / Gynaecology, NHS Lanarkshire 2 weeks ago
Karen Donnelly
Business Support Manager, Surgical & Critical Care / Gynaecology,
NHS Lanarkshire
Submitted on 04/11/2025 at 11:30
Published on Care Opinion at 11:30


It can be a worrying time attending hospital for a procedure and I am so pleased to hear that the doctors, nursing team and admin staff were able to reassure you and put your mind at ease. Open communication is key to making you feel comfortable and I am glad to hear that you were talked through everything and there was no pressure to do anything that made you uncomfortable.

I am delighted to hear that Dr Kellison and her secretary Christine were able to support you and show such kindness over the last few months.

I will be delighted to pass on your kind words and thanks to the whole team and I am sure this will give them a real boost.

I hope you are keeping well.

Kind Regards,

Karen Donnelly

Business Support Manager

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k