"3 falls in one week whilst in hospital"

We wish to highlight the care that my Grandad/Dad received in A&E. He had 3 falls , one in A&E, and two in Ward 6 , the last one resulting in a fractured hip and small bleed on brain which was not there after his first CT scan.

What we want to know is

1. Did the 3 Datix go in to the appropriate level to ensure the best of Care?

2. Why did these three falls happened within a week of my Grandad/Dad being in Wishaw General with delirium and infection?

3. What access do we have to Physio/ Occupational Health, since he seems to be a fall risk within Wishaw General but was no risk at home?

4. Why was my Grandad/Dad not given water, tea, or any fluid at his bedside and I had to source a staff room myself to get him his basic fluids that he should have been given ?

We understand that wards are busy and he cannot be cared for 24/7 but we never ever expected three falls in one week that has resulted in a glued head and bad bruising in A&E , a second fall not resulting in another CT scan, then a third fall with a fractured hip.

If you can assist us in anyway with any answers to our above questions we would be grateful of your response .

Since writing the above, my dad has had another 2 falls , thankfully with no harm done.