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Excellent service from all involved

Posted By sagittariusec75

"Excellent service from all involved"

About: Adult Health & Support Services / Primary Care Out of Hours NHS 24 / NHS 24 (111 service)

(as the patient),

I phoned nhs 24 when I suspected I had cellulitis, I was seen within 3/4 hours and prescribed medication, excellent service from all involved.

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Responses

Response from Pamela Buddy, Service Manager, South Lanarkshire Health & Social Care Partnership 3 weeks ago
Pamela Buddy
Service Manager,
South Lanarkshire Health & Social Care Partnership

Submitted on 04/11/2025 at 18:04
Published on Care Opinion at 18:04

picture of Pamela Buddy

Good afternoon sagittariusec75.

Thank you so much for taking the time to post about your positive experience when you had to attend the Primary Care Out of Hours centre at Douglas Street, Hamilton.

I will pass on your lovely commenst to the Team who wil be delighted to hear that the treatment you had was greatfully received.

I hope you are recovering well.

Take care, Pamela.

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Response from Stephanie W, Patient Experience Officer, Nursing and Care, NHS 24 3 weeks ago
Stephanie W
Patient Experience Officer, Nursing and Care,
NHS 24

Manages patient feedback

Submitted on 07/11/2025 at 12:13
Published on Care Opinion at 12:13

picture of Stephanie W

Dear sagittariusec75,

Thank you for sharing your story on Care Opinion. I reply on behalf of NHS 24.

I was sorry to learn you had cause to contact 111 due to suspecting you had cellulitis, however I am delighted that NHS 24 played a part in your positive patient journey and arranged your onward care.

If you wish to share some further information with me, including your Care Opinion username, I can locate the NHS 24 staff you spoke with and share your Care Opinion story with them. We always like to ensure that staff see positive feedback to reinforce for them how valued their care is when people call our services.

You can contact me by email at Patient.Experience@nhs24.scot.nhs.uk.

Thank you again for sharing your story, and I hope you are doing well.

Best wishes,

Stephanie

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