"Overall this was a positive experience"

About: Royal Hospital for Children (Glasgow) / Outpatient Department Royal Hospital for Children (Glasgow) Outpatient Department Glasgow G51 4TF

Posted by columbagk69 (as a service user), 2 weeks ago

Outpatients blood for my baby
Christine, Cara & Jane were very friendly and helpful. Bloods were obtained first attempt. Jane helped distract my child and brought toys.
Was a Saturday appointment I was seen to very sharp. Overall this was a positive experience.

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Mhairi Stirrat

Senior Charge Nurse, Outpatients - Royal Hospital for Children,

NHS Greater Glasgow and Clyde

Submitted on 05/11/2025 at 13:07

Published on Care Opinion at 13:07

Hello Columbagk69
Ad the Senior Charge Nurse I firstly want to thank you so much for taking the time to share your feedback. I’m delighted to hear that your experience in Outpatients was such a positive one.
Christine, Cara, and Jane will be thrilled to know their friendly and helpful approach made a difference, and that Jane’s efforts to distract your little one with toys helped make things easier. It’s great to hear the bloods were taken on the first attempt and that you were seen promptly, especially on a Saturday.
We really appreciate your kind words, they mean a lot to the team. If there’s anything else we can do to support you and your baby in the future, please don’t hesitate to let us know.
Warm regards,
Mhairi Stirrat
Senior Charge Nurse
Outpatients RHC

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