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I was hugely impressed by the service I received

Posted By holiday hillwalker

"I was hugely impressed by the service I received"

About: Forth Valley Royal Hospital / Accident & emergency Forth Valley Royal Hospital / Orthopaedic Ward B23 Forth Valley Royal Hospital / Xrays & Scans

(as the patient),

While on holiday I slipped on a hillside and had to call Tayside Mountain Rescue Team. They took me to Forth Valley Hospital. 

Within an hour I had had an Xray. Within another hour a doctor had clearly and carefully explained my injuries and treatment plan. He reset my broken ankle on the spot and told me he would operate on it the following day. 

The next day I was taken to theatre and my ankle repaired with pins and a plate. I was discharged the following lunchtime.

I feel so privileged to  have had such excellent care. All the staff from receptionists to doctors were polite, helpful, respectful, and caring. At a time when there is a lot of criticism of health services I was hugely impressed by the service I received. Please pass my thanks to all involved.

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Responses

Response from Suzanne O'Leary, Radiology Operational Manager, Radiology, NHS Forth Valley yesterday
Suzanne O'Leary
Radiology Operational Manager, Radiology,
NHS Forth Valley

Submitted on 04/11/2025 at 15:30
Published on Care Opinion at 15:33

Thank you for taking the time to share your experience. I’m really pleased to hear that you received timely and professional care at Forth Valley Hospital following your accident. It’s great to know that the staff, from reception to clinical teams, made a positive impression during what must have been a difficult time.

I’ll make sure your thanks are passed on to those involved in your care. Wishing you all the best with your recovery.

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Response from Pamela Scott, Lead Nurse, Emergency Department/Acute assessment/Clinical assessment unit and urgent care centre, NHS Forth Valley yesterday
Pamela Scott
Lead Nurse, Emergency Department/Acute assessment/Clinical assessment unit and urgent care centre,
NHS Forth Valley

Submitted on 04/11/2025 at 16:34
Published on Care Opinion at 16:34

Dear Holiday Hillwalker

Thank you for taking the time to post your positive experience of your recent visit to our emergency department. I will pass this onto the staff who will be appreciative of the feedback.

I hope you are recovering well

Best Wishes

pam

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Response from Mhairi Dunbar, Senior Charge Nurse, B23 Orthopaedic Trauma, NHS Forth Valley 12 hours ago
Mhairi Dunbar
Senior Charge Nurse, B23 Orthopaedic Trauma,
NHS Forth Valley

Submitted on 05/11/2025 at 07:48
Published on Care Opinion at 07:48

Dear Holiday Hillwalker,

Thank you for taking the time to post your feedback! I am glad to hear yo uare recovering well at home. I will pass your message on to the Orthpaedic team!

Mhairi Dunbar
Senior Charge Nurse
B23

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