Text size

Theme

Language

"Waiting time for appointment"

About: University Hospital Of North Tees / Ear, Nose and Throat

(as a service user),

I visited the surgery because I had a hearing test that suggested I had mild hearing loss in one ear and moderate in the other. I was referred for a hearing test which took place in October 2025. The person who conducted the test said I needed a referral to ENT.

I received the letter to make an appointment (the letter took one week to arrive). Why couldn't this information be sent by text or phone?

I have a choice of 5 clinics. 2 with shorter waiting lists, can't book an appointment. 3rd clinic appointments in March 2026, but can't book. Earliest appointment in April 2026 - six months !

This issue affects my daily life and my ability to do my job. This waiting time is outrageous. There is no option to ask for a cancellation or keep checking for a sooner appointment. Surely 6 months is not acceptable to wait for a referral? 

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Jen Little, Patient Experience, Involvement and Bereavement Lead, South Tees Hospital NHS Foundation Trust less than an hour ago
Jen Little
Patient Experience, Involvement and Bereavement Lead,
South Tees Hospital NHS Foundation Trust
Submitted on 06/11/2025 at 16:13
Published on Care Opinion at 16:13


Dear Greeneh97,

I am sincerely sorry to hear of your issues in trying to book an appointment for the ENT service and the waiting time an appointment.

I have contacted the ENT Service, who would like to resolve this for you. They have asked if you could leave your contact details with the Patient Experience Team at The James Cook University Hospital and they will look into this for you.

The email address is stees.patient.experience@nhs.net

Your sincerely

Jen Little

Patient Experience, Involvement and Bereavement Lead

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k