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"I was so impressed by this hospital"

About: Golden Jubilee National Hospital / General Surgery Golden Jubilee National Hospital / Pre-Op Assessments

(as the patient),

I recently had a minor abdominal surgery (umbilical hernia repair) in the SAU at the Golden Jubilee and I was so impressed by this hospital and the level of care I received.

All the hospital staff that I met (from the nurses, auxiliary staff and cleaners in SAU (and also pre-assessment a couple of weeks before), through to the nurses, doctors and specialists I dealt with in anaesthesia, theatre and recovery) were amazing. They were so lovely and friendly, and took the time to explain things, answer my questions and keep me updated and comfortable through the day.

They all helped to put me at ease for my first ever anaesthetic and surgery, and I'm so happy that everything went as planned and I was back home the same evening. I also called with a query about my wound and spoke to a very helpful nurse in SAU straight away.

All areas of the hospital I visited were immaculately clean and the SAU is very modern and comfortable. I had my own private pod for the hours before and after my surgery, and was very well looked after with cups of tea, tasty soup, a sandwich and lots of biscuits once I'd recovered (what more could you want?!)

I love our NHS and I appreciate it even more now. Thanks so much ❤️

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Responses

Response from Andrea Heatley, Risk and Feedback Facilitator, Clinical Governance, NHS Golden Jubilee yesterday
Andrea Heatley
Risk and Feedback Facilitator, Clinical Governance,
NHS Golden Jubilee
Submitted on 04/11/2025 at 16:45
Published on Care Opinion at 16:45


Dear Otter123,

Thank you for taking the time to provide us with your kind feedback.

We are delighted to hear of your positive experience at NHS Golden Jubilee. We will ensure that this is passed on to the staff who, we are sure, will be delighted to read your lovely comments.

We hope you are recovering well and wish you all the very best for the future.

Kind regards

Andrea

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