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My personal experience as a patient

Posted By Pianoforte

"My personal experience as a patient"

About: The Ulster Hospital / Medical Day Case Unit

(as the patient),

Today I received treatment at Dundonald's rheumatology department in the Ulster Hospital  as an out patient. It was for a biologics infusion.  My first. I was very anxious and apprehensive about it, but from the moment I arrived the staff made me feel very at ease and welcome. From the get go it was apparent that the department worked together as a tight team. They were so professional, kind and reassuring in every step of the way. From the receptionist, the domestic, auxiliary, Dr's and nurses, I honestly cannot praise them enough, and want to say thank you for everything you did today to really look after me. 

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Responses

Response from Juvy Layno, Deputy Sister, Medical Day Case Unit, South Eastern HSC Trust 3 weeks ago
Juvy Layno
Deputy Sister, Medical Day Case Unit,
South Eastern HSC Trust

Submitted on 03/11/2025 at 17:27
Published on Care Opinion on 04/11/2025 at 07:47

Thank you so much for your letting us know about your positive experience in our unit ( Medical Day Case). We always try to give you the best care there is. I shall pass this onto all the staff including the Rheumatology Team, they will really appreciate your kind words. Looking forward to see you again in your next infusion.

Thank you,

Juvy

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Response from Gerald Murphy, Service Lead Acute Domestic and Portering, Patient Experience, South Eastern HSC Trust 3 weeks ago
Gerald Murphy
Service Lead Acute Domestic and Portering, Patient Experience,
South Eastern HSC Trust

Submitted on 04/11/2025 at 13:15
Published on Care Opinion at 13:35

Hi Pianoforte

Thank you for sharing your positive experience with us that you received when visiting the Ulster Hospital Rheumatology dept. I am glad that our domestic staff were able to contribute in some way to help make your experience that bit easier for you. I will be sure to share this with our team who will be delighted to receive such positive feedback.

I hope you feel better soon.

Kind Regards

Gerald

Service Lead for Acute Domestic & Portering Services.

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