Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

Thanks to everyone for looking after me so well

Posted By Moody40

"Thanks to everyone for looking after me so well"

About: NHS 24 / NHS 24 (111 service) University Hospital Hairmyres / Emergency Department University Hospital Hairmyres / Intensive Care Unit University Hospital Hairmyres / Radiology University Hospital Hairmyres / Respiratory Medicine (Ward 12)

(as the patient),

I did not feel well and had shortness of breath with any exertion. My daughter visiting rang NHS24. While they were thinking I had another breathing problem. She rang again and was told to call for an ambulance. Almost immediately we were called by NHS24 doctor who said to get to A&E Hairmyres as quick as possible - my daughter drove me to avoid waiting for ambulance.

I had not realised how ill I was with pulmonary thrombosis caused by DVT. I have nothing but praise for how I was handled. On arrival the system was ready - first ECG and bloods then to Resus. Then a CT scan showed the problem. At some stage I had a breathing problem and my daughter thought I had died. Later in intensive care I was visited by the Resus nurse who confirmed they were very concerned with my blood pressure and heart failure, and that there was a crash team on call.

After treatment with blood conditioning injection I stabilised and was transferred to an intensive care ward. Again the level of care there was superb, I cannot thank them enough.

3 days later I went through the procedure to remove the clots from my lungs. Without anaesthetic it was very interesting to listen to the 3 hour procedure. Again I am full of praise for the technical competence of the team.

Following this I felt fine. I moved to another ward where again care was excellent. Following 24 hours without oxygen I was discharged.

I would also like to add to my praise the catering. Hospitals are not famed for their catering but to me the catering was faultless (except perhaps the coffee!) It seemed like great home cooking.

Thanks to everyone for looking after me so well.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Stephanie W, Patient Experience Officer, Nursing and Care, NHS 24 3 weeks ago
Stephanie W
Patient Experience Officer, Nursing and Care,
NHS 24

Manages patient feedback

Submitted on 07/11/2025 at 09:53
Published on Care Opinion at 09:53

picture of Stephanie W

Dear Moody40,

Thank you for sharing your story on Care Opinion. I note there are multiple services tagged in your story, I reply on behalf of NHS 24.

I was sorry to learn your daughter had cause to contact 111 due to your breathing issues and that you were later admitted to hospital. I understand this must have been a worrying time for yourself and your family. It is great to hear that you have since been discharged and I hope you are recovering well from your surgery.

If you wish to share more information with me, including your Care Opinion user name, then I could identify the staff who managed your NHS 24 call and share your Care Opinion story with them. We always try to ensure our staff see positive feedback to reinforce to them how valued their care is when people call our services.

If you have any further feedback in relation to your contact with NHS 24, please don’t hesitate to get in touch.

You can contact me by email at Patient.Experience@nhs24.scot.nhs.uk.

Thank you again for sharing your story.

I wish you all the best with your recovery,

Stephanie

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Lise Axford, Chief of Nursing, University Hospital Hairmyres, NHS Lanarkshire 2 weeks ago
Lise Axford
Chief of Nursing, University Hospital Hairmyres,
NHS Lanarkshire

Submitted on 12/11/2025 at 09:45
Published on Care Opinion at 09:45

picture of Lise Axford

Dear Moody40

Thank you so much for sharing your experience with us. I am pleased to hear that you received timely and effective care during what was clearly a very serious and frightening situation. Pulmonary thrombosis and DVT can be life-threatening, and it’s reassuring to know that our teams at University Hospital Hairmyres acted quickly and worked together to provide the care you needed.

Your praise for the Resus team, intensive care staff, and the technical team who carried out your procedure means a great deal to everyone involved. I will make sure your comments are shared with them—they will be delighted to know the positive impact they had on your recovery.

I’m also glad you highlighted the catering team. They often work behind the scenes, and your kind words will be very much appreciated.

Thank you again for taking the time to write such a detailed account. Feedback like yours helps us recognise the dedication of our staff and reinforces our commitment to delivering safe, compassionate, and high-quality care.

I hope that you are recovering well

Best regards,
Lise Axford

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Lisa Turki, Deputy Radiology Services Manager, Radiology, UHH, NHS Lanarkshire 2 weeks ago
Lisa Turki
Deputy Radiology Services Manager, Radiology, UHH,
NHS Lanarkshire

Deputy Radiology Services Manager

Submitted on 12/11/2025 at 11:15
Published on Care Opinion at 11:15

Dear Moody40

Thank you for taking the time to share your experience with us.

I am sorry to hear that you were so unwell and had to attend University Hospital Hairmyres. From your account you were very poorly, this must have been very worrying for yourself and your family.

I am pleased to read that the care you received from all the teams that were involved in your care was exceptional. Your feedback will be shared across our team.

I hope that you are recovering well.

Kind regards,

Lisa

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k