"Waiting for Surgery referral"

I saw a member of staff in April this year for ongoing treatment for bleeding piles, they told me that they were now referring me to surgery.  

I haven’t heard anything from the hospital or appear on any waiting list to my knowledge.  I haven’t heard anything, tried for weeks now to contact this member of staff without success. The receptionist in the clinic is unable to help me and the telephone for the secretary tells me that the mailbox is full.

I feel very frustrated with the lack of communication and the long wait. I know we’re in difficult times but I would at least expect someone to answer my questions