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"Absolutely brilliant service"

About: Outpatients Department / Bariatric Surgery, GI, HPB, Vascular General Surgery

(as the patient),

I recently attended an outpatients appointment at OPD4 with Dr Donnelly.

Just wanted to pass on feedback regarding how great the whole experience was from start to finish .

Hardly any waiting time , excellent customer service from the minute I arrived until I left ( including being booked in by reception , having my weight taken , the consultation with Dr Donnelly  herself , getting bloods taken and having a liver scan). All done quickly and without any hanging around .

I have always really enjoyed my appointments at OPD4 - really feel I am treated exceptionally well and the fact everything always seems to run so smoothly without long delays is always an added bonus !!!

I was greeted warmly by the receptionist today and from that moment on everyone was lovely to me .

Thanks to all three nurses who dealt with me - a real credit to their profession, absolutely brilliant service.

Dr Donnelly herself is one of the nicest most caring consultants I have come across and I have already praised her for taking a real interest in my ongoing conditions and other health issues - she always seems to be well informed from reading my notes , always very thorough , and genuinely concerned for my well being . She has a fantastic caring manner and always makes me feel like I am a priority ( when I know she must deal with hundreds of other patients ) - can not thank her enough 

I truly wish all my other out patient appointments were as positive and effortless as this one was .

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Responses

Response from Iona Pryde, Senior Charge Nurse, Outpatients, Royal Infirmary of Edinburgh, NHS Lothian yesterday
Iona Pryde
Senior Charge Nurse, Outpatients, Royal Infirmary of Edinburgh,
NHS Lothian
Submitted on 04/11/2025 at 12:43
Published on Care Opinion at 13:35


Thank you so much for such lovely feedback. I am really pleased to hear how positive your experience was whilst in OPD 4.

It is great to see staff receiving the recognition they deserve. I shall make sure that all OPD 4 staff and Dr Donnelly are aware of these kind words.

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