"Difficulties contacting the service"

I am disappointment and frustration with the Doncaster Adult Neurodiversity Service. My experience with this team has been extremely discouraging. When I contact the service for help, I rarely receive a call back — instead, I am sent a generic text message referring to sickness levels in the team.

This lack of communication and support has left me feeling powerless. It seems that unless I become very unwell, nothing will happen. I already have involvement from other services I use and they have struggled to get a response from this team.

I am trying to engage and get help, but feel there is an absence of care, communication, and follow-up from the service which is demoralising. I hope this feedback is taken seriously and leads to an improvement in how the Doncaster Adult Neurodiversity Service supports people who are reaching out for help.