"My mum received excellent care from all the staff"

Dear Juking,

Thank you so much for taking the time to share your lovely message about your mum’s recent experience in our Emergency Department.

We’re truly grateful for your kind words about Anne Marie, Stacey, Lorraine, Dr Amy, and the radiology team. It means a great deal to know that your mum received compassionate, dignified, and efficient care during what must have been a worrying time for your family.

Despite the pressures of a busy department, our team always strives to provide the highest standard of care, and your feedback is a wonderful reminder of the impact that kindness and professionalism can have.

I’ll make sure your message is passed on to the staff involved — it will mean a lot to them.

Wishing your mum a smooth and full recovery.

Best Wishes,

Julie.

Dear Juking

Thank you for taking the time to write in about your recent experience attending with your mum for a CT scan.

I'm sorry to hear she had a fall. It must have been a worrying time for you and your mum. I'm glad you felt you were treated with kindeness, compassion and dignity which is core to our NHS Lanarkshire values of patient centered care.

I will make sure your kind words are passed on to the radiographers who looked after your mum in radiology and took her CT scan.

I hope your mum is on the mend.

With warm wishes,

Sara