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Badly sprained ankle / bruised foot and skinned knee

Posted By Audiq5

"Badly sprained ankle / bruised foot and skinned knee"

About: NHS 24 / NHS 24 (111 service)

(as the patient),

Tripped on uneven concrete pavement - was concerned it might have been broken. Called NHS 24 yesterday ( excellent service) given appointment at A and E minor injuries today.

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Responses

Response from Stephanie W, Patient Experience Officer, Nursing and Care, NHS 24 last month
Stephanie W
Patient Experience Officer, Nursing and Care,
NHS 24

Manages patient feedback

Submitted on 07/11/2025 at 09:34
Published on Care Opinion at 09:34

picture of Stephanie W

Dear Audiq5,

Thank you for taking the time to share your story on Care Opinion. I was sorry to learn you had cause to contact 111 after you tripped on the pavement, however I am delighted to hear you received such excellent service and that your onward care was arranged.

If you wish to share some more information with me, including your Care Opinion user name, then I could locate the staff you spoke with from NHS 24 and share your Care Opinion story with them. I am sure they will be delighted to read your kind words. We always like to ensure that staff see positive feedback to reinforce for them how valued their care is when people call our services. You can contact me by email at Patient.Experience@nhs24.scot.nhs.uk.

Thank you again for sharing your story.

Best Wishes,

Stephanie

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