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"Lack of basic toilet facilities"

About: Queen Elizabeth University Hospital Glasgow / Outpatients Queen Elizabeth University Hospital Glasgow / Renal Outpatients

(as the patient),

As a disabled patient, in remission from kidney cancer I use the toilet more than most.

When attending the QEUH on other serious health related matters I was trying to access the ground floor entrance toilets and what I found was:

1. Accessible/gender neutral toilet out of order

2. Male toilets had 

Cubicle 1. out of order 

Cubicle 2. with no working lock 

Cubicle 3. wide open with NO door on it what so ever.

I think this is beyond disgraceful in Scotland so called flag ship teaching hospital.

I brought this to the attention of the reception staff to be told they had reported this many times with no action being taken and encouraged me to use the QR code to highlight the situation on here, in an attempt to urge on the necessary repairs, this is a sad state of affairs.

I was directed to other facilities some distance away which I used but that doesn’t fix the problem of serviceable toilets close to the entrance that are more accessible to use before going for tests and examinations.

Stress like this on basic matters is the last thing you need when living with health uncertainty and made my wellbeing and mood very low throughout the visit.

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Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 4 hours ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde
Submitted on 04/11/2025 at 10:44
Published on Care Opinion at 10:44


picture of Nicole McInally

Dear Do the right thing

Thank you for taking the time to share your feedback.

Please accept my apologies for the difficulties you faced during your recent visit to the Queen Elizabeth University Hospital. It’s completely understandable that encountering multiple unusable toilet facilities, especially when managing ongoing health issues, would cause unnecessary stress and discomfort.

We appreciate you raising this issue with reception staff and through Care Opinion. It’s concerning to hear that the accessible toilet was out of order and that the male toilets were in such poor condition. This is not the standard we aim to provide, and I’m sorry for the impact this had on your visit and wellbeing.

I’ve shared your feedback with our Estates and Facilities teams so that these repairs can be prioritised and addressed as soon as possible.

Thank you

Nicole

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