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"Injury to my right foot"

About: North Devon District Hospital / Accident and emergency North Devon District Hospital / Fracture Clinic

(as the patient),

Following a visit to North Devon District Hospital A&E, an appointment was made for me to visit the Fracture Clinic to investigate severe pain in my right foot which had caused me to collapse when trying to walk on it on several occasions. The appointment was made within 24 hours of my visit to A&E who had already completed an Xray on my foot but who had been unable to establish any definite cause or damage.

On arrival at the fracture clinic, further Xrays of my foot were taken and after a short wait I was seen by Krishna who explained to me what had been found.

Due to the pain that I was in and as a result of there being no clear or obvious reason for this pain, Krishna arranged for a CT scan on the following day. He phoned me in the evening of Thursday to explain that he had discussed my situation with his Consultant and it was decided that a CT scan would help to resolve the issue.

Following the scan, which was carried out as arranged on Friday afternoon, I waited for a response from the fracture clinic and on Monday evening I received another call from Krishna who explained that no bone fractures had been detected. He went on to explain how I should continue to deal with this issue, offered physiotherapy assistance, gave advice on exercises that I could complete to help rectify the problem and offered an open appointment should the pain persist. The call, once again, was made in the early evening and some long time after one would have expected staff to have finished work for the day.

The treatment that I received, originally from the staff in A&E, through to the fracture clinic Xray department, the CT scan and finally and particularly from Krishna has been exemplary. Thank you.

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Responses

Response from Debbie Moore, Healthcare Assistant Fracture Clinic (Northern), Fracture Clinic - NDDH (Northern Services), Royal Devon University Healthcare NHS Foundation Trust 2 weeks ago
Debbie Moore
Healthcare Assistant Fracture Clinic (Northern), Fracture Clinic - NDDH (Northern Services),
Royal Devon University Healthcare NHS Foundation Trust
Submitted on 07/11/2025 at 08:37
Published on Care Opinion at 08:37


picture of Debbie Moore

Dear Simple Simon,

Many thanks for taking your time to leave such positive feedback on your Fracture Clinic experience.

I’m sorry to hear that you injured your foot and hope that you’re on the road to recovery.

It doesn’t surprise me that Krishna went above and beyond to help you, we have the most amazing team here in clinic. I will be sure to show him your kind words!

Once again, thank you so much for your feedback, it really does lift our spirits!

Best wishes

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Update posted by Simple Simon (the patient)

I am very pleased to hear that my feedback will be reported to Krishna and all of the staff at A&E and the Fracture Clinic who went out of their way to help me with this painful experience. Thank you all.

Response from Sophie Hutchings, Governance and Operational Support Manager (Northern Services), Emergency Department (Northern Services), Royal Devon University Healthcare NHS Foundation Trust 2 weeks ago
Sophie Hutchings
Governance and Operational Support Manager (Northern Services), Emergency Department (Northern Services),
Royal Devon University Healthcare NHS Foundation Trust
Submitted on 07/11/2025 at 15:21
Published on Care Opinion at 15:21


Dear Simple Simon,

Thank you for taking the time to provide us with your feedback. I echo what Debbie said in her above message and hope you are on the road to recovery.

It is great to hear of the care and treatment you received in A&E and with our colleagues in the fracture clinic and radiology has been exemplary. I will ensure the wider ED team get to see your comments.

Best wishes

Sophie Hutchings
ED Governance & Operational Support Manager

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