Text size

Theme

Language

"A definition of above and beyond service"

About: Barnstaple Health Centre / Barnstaple Sexual Health

(as the patient),

Contraceptive and STI screening. I was quite anxious initially and this was my first time experience in the sexual health clinic. Dr Helen and the HCAs who attended to me were fantastic. In fact, I was treated with so much respect by the receptionist Sam who took out time and explained each lines on the form and sought out clarifications were needed. Dr Helen ran me through the various form of contraceptives, I wasn’t pressured in doing any but gave out leaflet just for my personal read. It was a definition of above and beyond service. As a seasoned Customer Experience Specialist, I would say this is one of the best service I’ve ever experienced.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Hannah Hill, Administrator, Sexual Health, Royal Devon University Healthcare NHS Foundation Trust 3 days ago
Hannah Hill
Administrator, Sexual Health,
Royal Devon University Healthcare NHS Foundation Trust
Submitted on 29/10/2025 at 13:40
Published on Care Opinion at 13:40


Dear Stonexs45,

Thank you for taking the time to provide wonderful feedback regarding your visit to the clinic. We are thrilled to know that Helen and the HCA's were fantastic during your consultation for contraception and STI testing. It is also great that Sam was respectful and explained each line on the form while providing clarification if needed.

We are pleased that various contraceptives were discussed and you were provided with leaflets. It is amazing to know that you've had a positive experience at our service and I will happily pass on your feedback to the team.

If you do need to contact us, please call us on 0300 303 3989 or visit our website https://www.devonsexualhealth.nhs.uk/

Best wishes

Hannah

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k