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Waiting times

Posted By Long waiting time

"Waiting times"

About: Craigavon Area Hospital / Emergency Department

(as a service user),

After having an appointment with my gp today towards the end of October 2025 I was advised to attend the A&E at Craigavon hospital and the GO email the hospital that I was referred to them

I arrived approximately 12.00 noon

I was triaged within 45 minutes and that was the last I spoke to anyone

It's now 19.30 and I haven't spoken to anyone and when I enquired if there is any information on how much longer I may have to wait I was told that some patients have been waiting for 24 hours

I have no choice but to wait but for how long no one knows .

I haven’t had any medication all day and when I asked if the hospital could get me some medication that’s on me records I was told no

Is this really the service the NHS Southern trust is offering in today's world

I used to support the NHS but now I think it should be run much better and more customer oriented

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Responses

Response from Jill Green, Ward Manager, Emergency Department, Craigavon Area Hospital, Medicine and Unscheduled Care Directorate, Southern Health and Social Care Trust 4 weeks ago
Jill Green
Ward Manager, Emergency Department, Craigavon Area Hospital, Medicine and Unscheduled Care Directorate,
Southern Health and Social Care Trust

Submitted on 05/11/2025 at 14:41
Published on Care Opinion at 14:41

Good afternoon,

Thank you for taking the time to post about your experience in ED.

I am so sorry that you did not have a positive experience whilst in the waiting room and you had to wait for a long time. Unfortunately our ED is consistently overcrowded and there is little capacity to see new patients. This is because of the amount of patients that are in the cubicles awaiting an inpatient bed on the ward to become available.

I acknowledge that there is a breakdown in communication for patients in the waiting room in regards to the waiting times and the next steps on your journey. I am currently working with the communications team to improve this. My plan is that we will have the average waiting time displayed on the display screen in the waiting room. Alongside this we are developing a visual pathway and video that will provide more information on what happens at each stage of the patient journey. In the interim, there are posters with QR codes displayed in the waiting rooms, with a QR code that will link you to the regional ED average waiting times.

Thank you again for highlighting these concerns, I hope that if you ever need our service again that you will see improvement in communication.

Best Wishes

Sister Green

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