"I felt that they had really gone the extra mile"

I took an elderly relative for an X-ray at the request of the GP recently

It was not a booked appointment so we were a bit concerned that we might have to wait ages. 

We were very pleased that my relative was seen immediately which was a huge relief, by a very nice, smiling member of staff.

As we were getting back in the car, a member of the team rushed out to explain that they had already looked at the Xray and had noticed something else of concern. They invited us to go straight back in for more X-rays to have a look at what they had spotted.

I felt that they had really gone the extra mile, responding so quickly and searching the car parks to find us, so that we didn’t have to make a second trip to the  hospital.

Thank you, NHS and Epsom Hospital!