Text size

Theme

Language

"It was an extremely stressful weekend"

About: Royal Devon & Exeter Hospital (Wonford) / Medical Imaging Royal Devon & Exeter Hospital (Wonford) / Urology

(as the patient),

I had an MRI on the Thursday afternoon toward the end of Oct for concerns about Prostrate.

I had a follow up appointment pre booked for early Nov.

Before the weekend my wife received 2 calls from RD&E bookings, understandably they would only talk to me.

I spoke to Booking late that afternoon and was asked to come in on Monday! 

I asked why I was being called in so much earlier and was told it was a request by the team!

As you perhaps understand my wife an I spent the weekend fearing the worst scenarios. It was an extremely stressful weekend.

The good news for us is after seeing the consultant all is fine.

The team did not request the change it was just time management! The issue being , where is the harm in telling patients the reason for bringing an appointment forward by so much. If it is just management of appointments. It would have alleviated a lot of worry!

As for the staff and consultant seen in the day, they were first class. The consultant took time to explain everything and patiently answered our questions.

Thank you

Do you have a similar story to tell? Tell your story & make a difference ››
Opinions
Next Response j
Previous Response k