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Always smiling and makes a perfect cup of tea

Posted By oriontf94

"Always smiling and makes a perfect cup of tea"

About: Western General Hospital / Medical Assessment Unit

(as the patient),

 I was a patient from late October for a couple days. Staff were excellent couldn't do enough for me or any other patient, especially a nurse called Martha always smiling and makes a perfect cup of tea every time, she will go far.

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Responses

Response from Mariska Vernon-Stroud, Patient Experience Team Lead, Patient Experience Team, NHS Lothian 3 weeks ago
Mariska Vernon-Stroud
Patient Experience Team Lead, Patient Experience Team,
NHS Lothian

I gather feedback from patients to recognise good practise and supporting improving services in NHS Lothian.

Submitted on 03/11/2025 at 13:07
Published on Care Opinion at 13:07

Dear Orionf94,

Thank you for taking the time to share your story. I was so pleased to read how positive your experience was at the Medical Assessment Unit. I'm glad the staff were so caring and supportive, especially Martha. I have forwarded your story onto the service and in particular Martha. I'm sure she will be touched by your feedback.

Thank you once again,

Kind regards

Mariska

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