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"⭐ Outstanding Care ⭐"

About: Outpatients Services / Eye Outpatients diagnostic unit [EODU] Royal Victoria Hospital / Ophthalmology

(as a parent/guardian),

I wanted to share my experience to highlight the incredible people still working in our NHS.

My daughter needed an operation to correct double vision and a turn in her eye. Due to her age at the time, she became classed as an adult before the surgery took place, which made the process a little more complicated.

We were extremely fortunate to be referred to Dr. McNally, who was simply outstanding. She was attentive, compassionate, and did everything possible to ensure my daughter received her treatment as soon as possible. After more than two years of careful monitoring and preparation, the surgery finally went ahead — and the results have been life-changing.

Thank you, Dr. McNally. Your expertise and kindness have made such a difference to my daughter’s life.

I would also like to express my heartfelt thanks to Carol,  Dr. McNally’s secretary. She was always kind, patient, and so helpful every time I called. She responded quickly, passed on messages, and never made me feel like a nuisance — even though I rang many times.

Thank you, Carol for your professionalism and warmth. You truly make a difference.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Laura Reut, Ophthalmology Assistant Service Manager for Macular and Glaucoma Services, Ophthalmology Mater Hospital, Belfast Health & Social Care Trust 4 days ago
Laura Reut
Ophthalmology Assistant Service Manager for Macular and Glaucoma Services, Ophthalmology Mater Hospital,
Belfast Health & Social Care Trust
Submitted on 31/10/2025 at 12:18
Published on Care Opinion at 12:18


picture of Laura Reut

Dear Reviewoct129,

Thank you so much for taking the time to share your experience. We are delighted to hear that your daughter received such compassionate and attentive care, and that her surgery has made such a positive difference to her life.

Our team strives to provide the highest standard of support to every patient and family, so it is wonderful to know that you felt well-supported throughout the journey. Your kind words mean a great deal and will be shared with the staff involved in your daughter’s care.

Wishing your daughter continued good health and all the very best for the future.

With warm regards,

Laura.

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