"Head injury"

Thank you victorbs34 for the lovely comments.

Telephoning 111 and arranging an appointment, can make the experience of attending A&E a lot less stressful and I am glad that you were seen quickly and efficiently for your head injury. I really appreciate you taking the time to give us feedback on your experience and glad that you were happy with your care.

Hope you are recovering well.

Knd regards

Jill

Dear victorbs34

Thank you so much for taking the time to share your story on Care Opinion. I understand from your story that there were a few services involved in your care. I note my colleagues from NHS Grampian have responded, I am replying on behalf of NHS 24.

I am truly sorry to hear that you had to contact 111 after your return from holiday due to a head injury. However, I am delighted to hear about your positive patient journey, from the initial call to the 111 service to the care you received during your appointment at minor injuries department in which you received a thorough assessment by an experienced member of staff.

If you would be so kind to share more information with me, including your Care Opinion username, I could identify the staff who managed your call to NHS 24 and share this positive feedback to them. We always strive to ensure our staff see positive feedback to reinforce how valued their care is when people call our services.

You can contact me by email at patient.experience@nhs24.scot.nhs.uk

Thank you for sharing your story

Best Wishes