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"Ambulatory unit causeway hospital"

About: Causeway Hospital / Acute Ambulatory Hub

(as the patient),

I was sent to ambulatory unit weeks ago from my GP. I had a flare up of diverticulitis, the staff took my bloods and I was informed I needed a blood transfusion.

This was all very prompt, after transfusion I was allowed home and the following Monday return for iron infusion, this avoided me going to A.& E and waiting hours in a very busy casualty were staff are under enormous pressure to keep patient care flowing.

My time in ambulatory causeway, Coleraine was fantastic, from when I walked in to the time I walked out to go home. All staff members were fantastic to me and all other people  patients relatives.

I work in the ambulance service and believe these ambulatory units are the answer to seeing certain people and so taking some pressure off A.E.  I thank the unit staff for there care over me and what a great insight for me to see the inside work of my colleagues who I am very proud 👏  of. 

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Responses

Response from Karen Sheridan, Assistant Clinical Services Manager, Medicine and Emergency Medicine Causeway Discharge Lounge, DAU, Phlebotomy, Medical 2, MAU, NHSCT 2 weeks ago
Karen Sheridan
Assistant Clinical Services Manager, Medicine and Emergency Medicine Causeway Discharge Lounge, DAU, Phlebotomy, Medical 2, MAU,
NHSCT
Submitted on 29/10/2025 at 13:04
Published on Care Opinion at 13:04


Dear Tomgk54,

My name is Karen Sheridan and I am the Assistant Clinical Services Manager for Causeway Acute Ambulatory Unit (AAU). Thank you so much for taking the time to write so positively about your attendances at AAU. I'm really pleased you received your treatment timely and this avoided you needing to attend ED.

The AAU staff strive to provide the highest standards of care to patients and I am glad to hear this was your experience. I will share your kind words with Steven the Ward Manager and all the staff. I know they will be delighted to hear it!

Best wishes,

Karen.

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