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"The Care and Attention I Received"

About: The Ulster Hospital / Endoscopy Unit

(as a service user),

Since September 2024 I have been under the care of the Endoscopy Unit at The Ulster Hospital Dundonald, initially for treatment for Achalasia with Dr. Eccles and his team and most recently from April 2025 to present with Mr McCallion and Mr McBrearty for the removal of a large polyp from my colon. The care and professional manner in which I was treated by Dr. Eccles was quite simply five star. I have recovered extremely well from the procedure and am entirely grateful to Dr. Eccles and his team.

Since April 2025 I have been under the care of Mr. McCallion , Mr. McBrearty and their teams for the removal of a large polyp. The treatment is presently ongoing. Again the care and professional treatment I have received is absolutely excellent. The skill, consideration and dedication of both of these Consultants is quite frankly astounding.

Mr McCallion's secretary, Sandra, is phenomenal, nothing is ever too much trouble for her. Her ability to get things sorted in an instant is remarkable.

An absolute treasure in the Endoscopy booking office is Shelly, what a tremendous asset this lady is to any team. Again nothing is ever too much trouble for her and she deals with problems in an instant.

Most recently I received a telephone appointment for the endoscopy pre-assessment clinic and this was conducted by Jenny. Again the professionalism shone through.

I am entirely grateful for the excellent care I have received and continue to receive from all the staff at the Endoscopy Unit, Ulster Hospital.

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Responses

Response from Simon Higgs, Clinical Manager - ATICS and LVH DPC, Anaesthetics, Theatres & ICU, Hospital Services., South Eastern Health & Social Care Trust yesterday
Simon Higgs
Clinical Manager - ATICS and LVH DPC, Anaesthetics, Theatres & ICU, Hospital Services.,
South Eastern Health & Social Care Trust
Submitted on 04/11/2025 at 17:27
Published on Care Opinion at 17:27


Thank you for taking the time to provide feedback on your experiences within our endoscopy unit.

I will make sure that this is passed onto the staff involved

All the very best

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