Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

Wrong information given

Posted By sunfx43

"Wrong information given"

About: NHS 24 / Scottish Emergency Dental Service

(as the patient),

I initially called NHS 24 for an emergency dental issue. Call handler told me to go to Outpatients in Wishaw General. The Emergency Dentist is based in Ear Nose and Throat not outpatients.

I was in terrible pain and not good on my feet. It would be helpful the staff knew where to send me as i had already walked past where i needed to go.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Lynne C, Patient Experience Officer, Nursing & Care, NHS 24 2 days ago
Lynne C
Patient Experience Officer, Nursing & Care,
NHS 24

Manages patient feedback

Submitted on 03/11/2025 at 15:08
Published on Care Opinion at 15:08

Dear sunfx43

Thank you for sharing your story on Care Opinion. I note there are a few services tagged to your story. I reply on behalf of NHS 24.

I was sorry to learn you had cause to contact 111 due to your dental pain, I hope you are now feeling much better after treatment.

I am sorry to hear that you were given wrong location information and I would like the opportunity to review this further for you. If you wish to share some more information with me, including your Care Opinion username, then I could identify the staff who managed your call to NHS 24 and ensure that the correct information is shared with them to prevent this from happening again in the future.

You can contact me by email at Patient.Experience@nhs24.scot.nhs.uk

Thank you again for sharing your story.

Best wishes,

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k