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"I feel I have been taken seriously"

About: Dame Carol Detoxification Service

(as the patient),

Im detoxing from alcohol and there was a few health issues with my liver and swelling of my ankles and generally feeling ill. I couldn't carry on anymore how I was, and just kept drinking everyday to make it go away and became completely in turmoil and I was very low. So I had to do this with the help from CGL and needed to do this detox with Dame Carol Service.

I was very anxious when I first arrived and I managed to get to DCDS on my own which was an achievement. All the staff have been very helpful, tolerant and thoughtful and kind, I haven't got one bad thing to say at all.  

I am so very grateful and lucky to be here and I feel I have been taken seriously. I lost my faith a little bit with how the system works but I have made this happen by attending all my appointments with CGL and now have completed my detox and am very lucky to have done this with Dame Carol Service.  

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Responses

Response from Emma Smith, Bed Manager, Dame Carol Detox Service, Inclusion 2 weeks ago
Emma Smith
Bed Manager, Dame Carol Detox Service,
Inclusion
Submitted on 05/11/2025 at 08:17
Published on Care Opinion at 08:17


Hello soiltd46;

Thank you so much for taking the time to leave us feedback with regards to your treatment journey with us.

I am very happy that you reached out the right people to get the help you needed. It is great that you found the staff helpful, tolerant, thoughtful and kind.

We're really thankful for your feedback, I shall pass on your kind words to the team and we wish you all the best for the future.

Emma Smith Bed Manager

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