I attended BTMIH Macular unit as per pre-arranged appointment. I was greeted positively by reception and dealt with very expediently by Alok, Lee, Joan, Christie and Dr Lorna. Waiting between the various stages of treatment was as expected despite this extremely busy unit being very full. I cannot find any fault with the professionalism of all staff that I encountered on my visit.
I would however point out that the system for appointments is poor. This visit was more than 10 weeks overdue and only came about with my having made repeated phone calls and getting a cancellation. During my current visit, the Dr was of the opinion that the delay in treatment may have contributed to a deterioration in my eyesight. She advised me to try to get an appointment for eight weeks time. I rang and explained this last week to be told to ring again towards end of November. Given that my treatment is required every eight weeks, I am at a loss as to why appointments cannot be made on a rolling basis and especially with regard to the opinion of the Doctor.
"Good quality care but poor system"
About: Mater Hospital / Macular Unit Mater Hospital Macular Unit BT14 6AB
Posted by Nephros (as ),
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